PERFORMANCE COMMUNICATION:
BENEFITS EMPLOYEES: 1.Establishes a good working relationship with the supervisor. 2. Provides clear understanding of job responsibilities and priorities. 3. Lets employees know where they stand. 4. Provides specific plans of action for improving performance. 5. Provides recognition of and motivation to continue good performance. 5. Increases self-esteem.
BENEFITS FOR THE SUPERVISOR: 1. Helps establish a good working relationships with employees. 2. Gives clear guidelines about responsibilities and expectations. 3. Maintains and clarifies job priorities. 4. Motivates employees. 5. Deals with performance problems effectively and in a timely manner. 6. Builds self-esteem of employees. 7. Allows supervisor and employee to share thoughts, ideas, and issues.
BENEFITS FOR THE ORGANIZATION: 1. Creates working environments that lead to dedication and improved performance. 2. Helps reduce performance problems that result in turnover and absenteeism. 3. Contributes toward achieving excellence. 4. Develops effective supervisors who use sound human resource management principles.
IMPROVING COMMUNICATION: Recognize specific accomplishments, showing that you are aware of the employee’s work and contributions. Yes: “I think you spent your time on the most important work, like the customer service letter, rather than on trivia. I appreciate that.” No: “You exercised good judgment, Henry.”
IMPROVING COMMUNICATION: Encourage the employee to participate in making plan for improvement. Yes: “Tom, how can we prevent these double shipments in the future?” No: “You have to file the green copies as soon as the order is written and check the folder at shipping and at billing time. There’s no other way to control the problem.”
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CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
