Do you remember how you felt after your last interaction
with another person either on the phone or face to face?
That person – it could have been a customer, a colleague, a
salesperson, a friend or even a member of your family. Did
they make you feel good, uplifted and more positive, did
they leave you feeling neutral or did they make you feel
down and more negative.
Unfortunately, most of us have grown up in a negative
culture where it’s much easier to tell people what they did
wrong rather than praising them when they succeed. Research
in the United States found that 65% of employees received no
recognition for good work in the past year. Similar
research in other countries of the world shows comparable
results.
Other research has shown that the number one reason people
leave their job and customers take their business elsewhere
is that they don’t feel appreciated. (And if you think about
it – many people leave their partners for the very same
reason)
If customer’s leave an interaction with you or one of your
team feeling better than they did before, then they’re much
more likely to come back, recommend you to other people and
spend more with you.
If one of your team feels better after an interaction with
you then they’re much more likely to pass that feeling onto
a customer.
“The way you treat your staff is the way they’ll treat your
customers” – Karl Albrecht
Give five positive comments to one negative comment to the
other people in your life and you’ll have – more happy
customers – a workplace that’s more productive and more fun
– more friends – better relationships and a healthier,
happier and longer life.
Remember – “Hand out warm glows, not dampeners.”
Discover how you can generate more business without having
to cold call!
Alan Fairweather is the author of “How to get More Sales
without Selling” This book is packed with practical things
that you can do to get customers to come to you.
Click here now:
